FAQ

An ATS, or applicant tracking system, is computer software that helps hiring managers and recruiters keep track of job applications. Today, virtually all Fortune 500 companies are using some sort of ATS tool. 

An ATS can parse information from your resume to make it easier to compare you to the other applicants. Some systems will rank candidates based on required experience, skills, or education using automated processes to pull this information from your resume.

The problem is these systems are imperfect. For example, they can’t read information that is included in a header or footer of your resume. If your resume is not properly prepared for an ATS, you can be overlooked for jobs you are fully qualified for.

We go into much more detail in our blog post about the ATS resume test.

Virtually all employers in the US and Canada (more than 90%) are using some sort of applicant tracking system as part of their hiring process.

75% of resumes are rejected by the ATS scans and never reach the person in charge of hiring. Often, these candidates are qualified for the job but are rejected due to formatting or optimization errors.

If your resume is designed with an ATS-friendly format, plenty of keywords related to your industry and career goals, and relevant experience tailored to the job listing, you will pass the ATS resume test and impress employers. All of this will lead to more interviews and more opportunities to land your next job.

We have several resume examples available on our website, but they all have these elements in common:

1. Clear, clean formatting

2. Keyword optimization for the career target and job title

3. Relevant experience that speaks to how exactly the candidate will add value once hired

We never share your resume or information with ANYONE. We take privacy very seriously at ZipJob! Your email, resume, and other information is securely protected and never shared or sold. 

Once you purchase a package you will be matched with a writer. From there, you will be able to securely message your personal resume writer.

You will be able to message your writer directly, whenever you’d like, for as long as your project is open. Direct and unrestricted collaboration is a key aspect of the ZipJob resume writing process.

Most customers find that they don’t require a phone call. If you do, we have phone calls available as an add on to any service. We recommend you schedule a phone call with your writer after your first draft has been delivered.

Our professional resume writers have a variety of backgrounds so we can serve all clients. ZipJob further trains these talented writers and career experts on a range of industry basics, keyword optimization techniques, high-performing resume design, how to target different job titles, and how to display your most impressive qualifications.

Our writers are required to have experience with resume writing, and must all pass our strict quality assurance examination process.

Yes. Although many of our writers do work over the weekend, the turnaround times listed are in business days. You can certainly let your writer know if you're in a rush and they will try their best to expedite your order.

LinkedIn is a big part of the digital job search and hiring landscape. A well-written, keyword-rich LinkedIn will support your resume while providing additional context about your professional history.

Our LinkedIn profile writers will translate your resume into LinkedIn-friendly language. We will suggest skills to highlight. We also will suggest a first person, engaging introduction to use on your LinkedIn profile.

This service delivers a comprehensive document with a guide on how to implement ZipJob’s suggestions, as well as content for the parts of your LinkedIn profile with the biggest impact.

We offer a 60-day interview guarantee with our Fast Track and Premium packages.

This guarantee means that you will earn at least twice as many interview requests within 60 days of receiving your completed ZipJob resume, or we will rewrite your resume for free.

If you are not landing at least two times more interviews after 60 days, we will ask you to send over a few links to jobs you have applied for. We will then assign a senior writer to review your resume against those positions to see what improvements can be made. An updated resume and further recommendations to improve your application response rate will be provided for no additional cost.

Although we're confident in our ability to craft an effective resume, some things are out of our control. The market, job search strategy and industry may all impact the time it takes to find a job. Resume writing services that offer a money back guarantee never keep their promise - It's just something they say to get you to use their services.

Please contact our support team at support@zipjob.com or by phone at (888) 944-9929. We’re available between 9 a.m and 6 p.m. Eastern Time and will get back to you as soon as possible!